This content requires Microsoft Silverlight.

Get Microsoft Silverlight

Fountain Hills Rural/Metro Fire Department

Mission Statement

The mission of the Fire Department is to provide the residents, businesses, and visitors of Fountain Hills with the highest level of protection against loss of life and property. We uphold the commitment through quality emergency services and a proactive emphasis on public education, code enforcement, hazard investigation, innovative life and safety awareness, and community service; while maintaining the highest level of professionalism in all aspects of rescue, emergency medical service, fire prevention and suppression and control the control of hazardous situations.

Department Description

The Fountain Hills Rural Metro Fire Department is made up of a dynamic body of men and women who work to ensure the safety of Fountain Hills' residents. While the Town owns the equipment and firehouses, the Town of Fountain Hills contracts with Rural-Metro for the personnel. This relationship has proven cost-effective and provided seamless service to residents in Fountain Hills. The Fire Department is lead by Fire Chief Randy Roberts.

Message for the Moment

Don’t let your home fall victim to a wildland fire. Be sure to maintain your property and landscaping in a fire-wise condition by removing weeds and grasses that will dry out and become fuel. You should also remove dead and piled up vegetation and dispose of it properly. If you store firewood, you should stack it away from structures, fences or anything else that may be combustible.

Our Town Code requires that residents create at least a 30-ft. safety zone or firebreak around your home. This can be accomplished by limiting the use of flammable plants in landscape design. Choose fire resistant varieties instead. You should remove tree limbs next to structures, under eaves, overhangs, decks, etc., as well as removing dead or dying limbs and vegetation. The plants in your yard need to be watered regularly to keep them healthy and green.

Watch your kids around water!

Community Emergency Notification System

Most people understand that when they have an emergency and they need assistance, they pick up their phone and dial 911. But what if there is a situation that affects your neighborhood, and the Fire Department, or Law Enforcement needs to contact you? There is a system in place to do just that. It is called the Community Emergency Notification System or CENS. It is also known as “Reverse 911”. The system is designed for Fire Departments and Law Enforcement to rapidly notify an affected area of an emergency by sending a recorded message through the telephone system. The system uses the 911 database to extract phone numbers determined by the circle or area drawn on the CENS map by 911 operators. Your caller ID will show "REVERSE911CALL" as the caller. CENS launches a prerecorded message to the telephone numbers in the area defined. Each notification call will be different. The primary agency handling the emergency will make the recording you will hear.  It is important to follow the instructions on the recording. This can be used to alert you to situations that you should be aware of to protect yourself and your family, such a natural or man caused disaster.  You may be directed to remain in your home, or given an evacuation route.

As technology changes, many people are choosing to do away with their “land line” home telephone, and exclusively use cell phones or internet based phones (VoIP). Unfortunately CENS will not automatically work with these types of phones without input from you. If you are in this category, you should take a few minutes to register your phones. It is very easy to do. It takes just a few minutes, and your privacy is protected. On the web, visit and follow the instructions. That will link your mobile phones or your VoIP phone to your home address. You will then receive the same information as a “land line” phone would. Having this system in place greatly enhances our ability to communicate important information and instructions that can protect you and your family.

Rate this Content 1 Votes

Site Map | Printable View | © 2009 - 2015 Town of Fountain Hills, Arizona | Privacy Policy | ADA Notice | Contact Us